Right of rescission
Inasmuch as the party placing the order is a consumer, the agreement to the contract of sale may be revoked in writing (e.g. letter, E-mail) within two weeks without stating reasons. This period commences at the earliest following receipt of the goods. To maintain the right of revocation, it is sufficient to submit a revocation statement using the Return Merchandise Authorisation form. The revocation should be directed to:
Tel. +49 (0) 160 / 96436489
Material that has been specifically cut or produced for a customer as well as cutted stickers can not be returned.
Consequences of revocation
In the event of effective revocation, the contractual items performed by both parties shall be reciprocally returned and any benefit made thereby (e.g. interest) shall be passed to the other party. In case of revocation from other countries the goods shall be returned at the customer’s expenses and in the original packaging. Should the contractual service performed only be returnable in part or in the form of deteriorated quality, you may have to provide us with compensation for loss of value. Revocation rights do not apply to software that has been unsealed by the customer. In the event of a product that is defective upon receipt, a product that is damaged during shipping (which has to be immediately confirmed to the carrier in writing upon receipt), an incorrectly delivered product or in the case of a claim under guarantee, an individual explanation clarification must be reached. This shall not apply to the handover of goods if the deterioration of the product can be exclusively traced back to its inspection - as would be possible in a retail store.
Companies and other non-consumers
Inasmuch as the party placing the order is a company, it is possible to return the goods within 10 working days following the invoice date. In this case, an administrative charge is payable amounting to 5% of the value of the goods in the case of devices or 10% of the value of the goods in the case of consumable material or textiles, which charge shall amount to at least 5 Euro. We reserve the right to claim for any loss in value in the case of items that have been used. In the case of guarantee claims, the terms of guarantee of the respective manufacturer are applicable. These conditions apply in Germany. It may be that different conditions apply in the case of other countries.